Desert Water Agency is updating its bills and myDWA customer portal in March 2025.
Customers will no longer be able to make payments using Paymentus after March 10, 2025. Learn more at www.dwa.org/billinfo.
myDWA Customer Portal
Desert Water Agency's online customer portal allows you to track, manage and pay your bills and see your water use history. You can also sign up for AutoPay and e-billing using myDWA. To register for an account, go to www.mydwa.org.
Bill Payment Options
AutoPay
Customers can pay their DWA bills using automatic payment (AutoPay). Automatic payment deducts your monthly payment from your checking account or credit card.
If you would like to take advantage of AutoPay service, please click here. You will be redirected to www.mydwa.org. This is Desert Water Agency's web billing portal. Customers can discontinue AutoPay service at any time by notifying DWA in writing.
Telephone Payments
To pay your bill via phone, please call 833-742-4416. Please note this is a new phone number, effective March 10, 2025. After March 10, the old Paymentus phone number will be unavailable for payments.
Customers may pay via checking account or credit card, including American Express, MasterCard, Visa or Discover Card.
Credit card payments are only accepted online or by phone and will not be accepted at the Agency's office.
Online Payments
Customers can pay their DWA bills online using a checking account or credit card, including American Express, MasterCard, Visa or Discover Card. To pay using One-time Pay, click here. To set up a myDWA customer portal to track, manage and pay your bills, go to www.mydwa.org.
Bank Bill Pay
Check with your bank about online bill payment options. Many banks provide free bill pay options. You will need your new DWA account number and customer number, which can be found on your new billing statement after March 10, 2025. Please enter the eight-digit account number and six-digit customer number separated by a dash. Example: 12345678-789101
In-person Payments
Office: Payments can be made during office hours in DWA's main lobby, located at 1200 South Gene Autry Trail in Palm Springs. Office hours are 8 a.m. to 5 p.m. Monday through Friday. Please note credit card payments are not accepted in person.
Drop-off: After hours, payments can be placed in the “Water Tower” payment drop box in our visitor parking lot. Payments made at the drop box are collected at 8 a.m. Monday through Friday. Only check payments are accepted via the drop box; please do not make cash payments. Please remember to include the payment slip from your billing statement.
Mail Payments
Desert Water Agency gladly accepts payments by mail. Please send a check and your payment slip to:
Desert Water Agency
P.O. Box 1710
Palm Springs, CA 92263-1710
Please do not mail cash payments.