Desert Water Agency (DWA) is launching a new billing system and customer portal on March 10. The changes will provide an improved customer experience and a new look to water bills. Customers can also expect an enhanced myDWA customer portal for viewing bills, making payments, and updating account preferences.
What to Expect:
- Billing Pause: No bills will be issued during the first week of March. Billing will resume on March 10. Customers who usually receive a bill prior to the 10th of the month will not receive their bill until after March 10. The bill will have a temporarily extended due date. Regular billing cycles will resume in April.
- Account Changes: Customers will receive a new account and customer number, which you will need to make payments and create a new myDWA customer portal account.
- Payments & AutoPay: If you're currently enrolled in AutoPay through myDWA, your payments will continue as usual — no action is needed. If you use bank bill pay, please update your new account number and customer number after receiving your first bill. If you pay by phone or use one-time online pay, please use our new phone number (833-742-4416) or Quick Pay link, which can be found at www.dwa.org/billpay on or after March 10. (The previous phone number and one-time pay method through Paymentus will not be available after March 10.) Customers can also easily pay online using the upgraded myDWA customer portal once you set up a new account (on or after March 10).
For more information, including detailed FAQs, visit www.dwa.org/billinfo.
