Subscribe     FAQs     Pay My Bill

NEW WATER SERVICE REQUEST (NEW CUSTOMER)

Please complete the following form to start new water service.

PLEASE NOTE: You must be the property owner to proceed with this form. Renters and tenants may not start up water service. Realtors and property managers must call DWA at 760-323-4971 to turn on service.

To turn off service, please call (760) 323-4971

START SERVICE FORM

(*Required fields)

Property Information

Service address*
Invalid Input

Service City*
Invalid Input

Service State*
Invalid Input

Service zip code*
Invalid Input

Are you...*

  • Individual(s)
  • Company

Invalid Input

Date escrow closed*
Invalid Input

Requested service start date*
Invalid Input

Note: Request for new water service must be within two weeks of submitting this form. Selection of a service date does not guarantee a date of service. You will be contacted within 2 business days to confirm.

Owner Information

Is this property owned by a company or individual(s)?*

Invalid Input

Company name*
Invalid Input

Contact name*
Invalid Input

Federal tax ID number*
Invalid Input

First name*
Please let us know your name.

Middle initial
Please let us know your name.

Last name*
Please let us know your name.

Drivers license #*
Invalid Input

Driver license expiration date*
Invalid Input

Driver license state*
Invalid Input

Billing address
Invalid Input

if different from service address

Billing city
Invalid Input

Billing state
Invalid Input

Billing zip code
Invalid Input

Phone number (Primary)*
10 digits, numbers only. No other characters allowed.

10 digits, numbers only. No other characters.

Phone number (Alternate)
10 digits, numbers only. No other characters allowed.

10 digits, numbers only. No other characters.

Email address*
Please let us know your email address.

Please review the information entered above for accuracy. Make any necessary corrections, then click Next.

 

Additional Property Owner Information

Additional property owner*

Invalid Input

*
Invalid Input

First name*
Invalid Input

Middle name/initial
Invalid Input

Last name*
Invalid Input

Phone number*
10 digits, numbers only. No other characters allowed.

10 digits, numbers only. No other characters allowed.

Email address
Please let us know your email address.

Please review the information entered above for accuracy. Make any necessary corrections, then click Next.
 

Automatic Payment Service (Optional)

Servicio de pago automatico (opcional)

Save time, envelopes, checks and stamps by signing up for autopay. If you would like to sign up for your monthly payments to be deducted from a bank account please fill out the form below. Note – it may take up to one billing cycle for your enrollment to take effect. If your bill says “DO NOT PAY” that means your autopay enrollment is complete.

*

Invalid Input

Bank Name*
Invalid Input

Bank Routing Number (9 Digits)*
Invalid Input

Bank Account Number*
Invalid Input

E-billing

Have your bill delivered straight to your email inbox each month and get access to a web portal with your billing and water use history by signing up for e-billing.

*

Invalid Input

E-billing Terms and Conditions

Please read the following terms and conditions. By agreeing to use our electronic billing (e-billing) system, you agree to the following:

  1. You understand that e-billing is provided only for your convenience, should you choose to utilize it. You are responsible for any amounts and/or fees (including late fees) owed or due to Desert Water Agency.
  2. You are responsible for payment even if your e-bill is not received. The same is true of a paper bill.
  3. The Agency is not responsible for electronic communications that bounce back, are removed by SPAM filters, or do not reach your inbox for any reason.
  4. Payment may be made to the Agency through online payment, telephone payment, payment drop off, or mail in payment.
  5. Billing errors will be handled in the same way that they are for traditional Agency bills.
  6. Much like a normal paper bill, account history information and e-bills may have errors. If you have any questions or concerns, please contact the Agency.
  7. The Agency will send the customer an updated bill if a billing error is detected.
  8. The Agency will not rent, sell or otherwise make your account or contact information available to third parties, unless required by law.
  9. You agree to make the Agency aware of email address changes.
  10. If you would like to opt out of e-billing, please call our offices at 760-323-4971. You can also opt out of e-billing at www.myDWA.org.

By accepting, you agree that you have read and understand the terms of the Agency’s e-billing program. Once enrolled, you will no longer receive paper bills unless it is a final notice.

Please review the information entered above for accuracy. Make any necessary corrections, then click Next.
 

Affidavit of Ownership

I/We hereby acknowledge ownership or property located at the address entered. I declare under penalty of perjury and possible discontinuance of water service that I assumed ownership of said property upon closure of escrow (or through other legal acquisition) on the date I provided in this application. Further, I acknowledge that as the owner of the aforementioned property, I ultimately assume all responsibility for any bills, costs or fees associated with water service, regardless of user or use.

I HEREBY AGREE TO ABIDE BY ALL OF THE LAWS, RULES, REGULATIONS, ORDINANCES, RESOLUTIONS, POLICIES, AND PROCEDURES OF THE DESERT WATER AGENCY AS THEY NOW EXIST OR MAY BE AMENDED.

Electronic Signature:*
Invalid Input

Invalid Input

Our current rates, fees and charges will be emailed to you.

Desert Water Agency Ordinance No. 66

9-1 Establishing Credit: Water service, in all cases, will be kept in the name of the property owner.  Each applicant for water service will be required to establish credit to the satisfaction of the Agency before service will be rendered.  Owner’s credit will be deemed established, with no deposit required, if the new owner can provide proof of ownership for the residential property to be serviced, and/or the owner has had previous service within the Agency service area during the past two years and maintained an account history where service has not been discontinued for nonpayment for 12 consecutive months.  All non-residential service will require a deposit, unless the owner has other non-residential service with the Agency and has maintained an account history where service has not been discontinued for nonpayment for 12 consecutive months.

Desert Water Agency Resolution No. 1167

16. Establishment fee charge: An administrative charge for Agency services to establish account in the new owner’s name shall be $30.00 per account.

*
Acceptance is required for service.