Start Service

The property owner (Individual(s), Company)
A renter/tenant
A realtor/property manager
Service address*
Service City*
Service State*
Service zip code*
Requested service start date*
MM slash DD slash YYYY
Note: Request for new water service must be within two weeks of submitting this form and cannot be requested for same day. Selection of a service date does not guarantee a date of service, but every effort will be made to start service within 2 business days.
Owner Information
Is this property owned by a company or individual(s)?*
- Company
- Individual(s)
Company Name*
Contact Name*
Federal Tax ID number*
First Name*
Middle Initial
Last Name*
Drivers license*
Driver License Expiration Date*
MM slash DD slash YYYY
Driver License State*
Billing Address
if different from service address.
Billing City
Billing State*
Billing Zip Code
Phone Number (Primary)*
10 digits, numbers only. No other characters.
Phone Number (Alternate)
10 digits, numbers only. No other characters.
Email*
Please review the information entered above for accuracy. Make any necessary corrections, then click Next.

NEW WATER SERVICE REQUEST (NEW CUSTOMER)
Additional Property Owner Information
Additional property owner*
- None
- Spouse
- Other
First Name*
Middle name/initial
Last Name*
Phone*
10 digits, numbers only. No other characters allowed.
Email address
Please Define*
First Name*
Middle name/initial
Last Name*
Phone*
10 digits, numbers only. No other characters allowed.
Email address
Please review the information entered above for accuracy. Make any necessary corrections, then click Next.

NEW WATER SERVICE REQUEST (NEW CUSTOMER)
Automatic Payment Service (Optional)
Servicio de pago automatico (opcional)

Save time, envelopes, checks and stamps by signing up for autopay. If you would like to sign up for your monthly payments to be deducted from a bank account please fill out the form below. Note – it may take up to one billing cycle for your enrollment to take effect. If your bill says “DO NOT PAY” that means your autopay enrollment is complete.
Autopay*
- Yes! Enroll me in autopay!
- No, I do not want to enroll in autopay at this time.
Bank Name*
Bank Routing Number (9 Digits)*
Bank Account Number*

Have your bill delivered straight to your email inbox each month and get access to a web portal with your billing and water use history by signing up for e-billing. Here at DWA we seek sustainable practices that also make the bill paying process easier for our customers. Therefore, you are set up in our myDWA system.
The benefits include:
- Paperless billing. Bills will go straight to your email
- Access to your water use history so you can better manage your water usage
- Easy ability to change account information
Ebilling*
- I accept the ebilling terms and conditions, and sign up for ebilling.
- I like the benefits of myDWA but would like to continue to receive a paper water bill.
E-billing Terms and Conditions
Please read the following terms and conditions. By agreeing to use our electronic billing (e-billing) system, you agree to the following:
1. You understand that e-billing is provided only for your convenience, should you choose to utilize it. You are responsible for any amounts and/or fees (including late fees) owed or due to Desert Water Agency.
2. You are responsible for payment even if your e-bill is not received. The same is true of a paper bill.
3. The Agency is not responsible for electronic communications that bounce back, are removed by SPAM filters, or do not reach your inbox for any reason.
4. Payment may be made to the Agency through online payment, telephone payment, payment drop off, or mail in payment.
5. Billing errors will be handled in the same way that they are for traditional Agency bills.
6. Much like a normal paper bill, account history information and e-bills may have errors. If you have any questions or concerns, please contact the Agency.
7. The Agency will send the customer an updated bill if a billing error is detected.
8. The Agency will not rent, sell or otherwise make your account or contact information available to third parties, unless required by law.
9. You agree to make the Agency aware of email address changes.
10. If you would like to opt out of e-billing, please call our offices at 760-323-4971. You can also opt out of e-billing at www.myDWA.org
By accepting, you agree that you have read and understand the terms of the Agency’s e-billing program. Once enrolled, you will no longer receive paper bills unless it is a final notice.
Please review the information entered above for accuracy. Make any necessary corrections, then click Next.

NEW WATER SERVICE REQUEST (NEW CUSTOMER)
Affidavit of Ownership
I/We hereby acknowledge ownership or property located at the address entered. I declare under penalty of perjury and possible discontinuance of water service that I assumed ownership of said property upon closure of escrow (or through other legal acquisition) on the date I provided in this application. Further, I acknowledge that as the owner of the aforementioned property, I ultimately assume all responsibility for any bills, costs or fees associated with water service, regardless of user or use.
I HEREBY AGREE TO ABIDE BY ALL OF THE LAWS, RULES, REGULATIONS, ORDINANCES, RESOLUTIONS, POLICIES, AND PROCEDURES OF THE DESERT WATER AGENCY AS THEY NOW EXIST OR MAY BE AMENDED.
Electronic Signature*
*
- I understand that checking this box constitutes a legal signature confirming that I acknowledge and agree to the above Affidavit of Ownership.
Our current rates, fees and charges will be emailed to you.
Desert Water Agency Ordinance No. 70
9-1 Establishing Credit: Water service, in all cases, will be kept in the name of the property owner. Each applicant for water service will be required to establish credit to the satisfaction of the Agency before service will be rendered. Owner’s credit will be deemed established, with no deposit required, if the new owner can provide proof of ownership for the residential property to be serviced, and/or the owner has had previous service within the Agency service area during the past two years and maintained an account history where service has not been discontinued for nonpayment for 12 consecutive months. All non-residential service will require a deposit, unless the owner has other non-residential service with the Agency and has maintained an account history where service has not been discontinued for nonpayment for 12 consecutive months.
Desert Water Agency Resolution No. 1332 Section 24
16. Establishment fee charge: An administrative charge for Agency services to establish account in the new owner’s name shall be $30.00 per account.
*
- I/We accept Desert Water Agency's credit terms and establishment fee charge.

To welcome you to the neighborhood, we have a Welcome Bag with lots of great information on DWA and fun freebies. Please let us know if you would like to receive a free welcome bag.*
- Yes, I would like to stop by DWA and pick one up.
- Yes, please drop one off when my meter is read at the start of service.
- No thank you!

New Water Service Request

START SERVICE FORM

Owner Information

NEW WATER SERVICE REQUEST (NEW CUSTOMER)

NEW WATER SERVICE REQUEST (NEW CUSTOMER)

E-billing Terms and Conditions

NEW WATER SERVICE REQUEST (NEW CUSTOMER)