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Frequently Asked Questions

How do I know who my water provider is?

DWA serves Palm Springs and portions of Cathedral City. The rest of Cathedral City is served by Coachella Valley Water District. Look at our interactive regional map to help you find which water agency serves your property.

Where is my water meter?

Your water meter is located close to the street somewhere on the perimeter of your property. It is usually under a concrete lid in the ground or in the sidewalk. You may need a screwdriver to help you open the lid.

Many customers also have a control valve that they can use to shut the water off, if needed.

How do I turn my water off for a repair?

Find your customer control valve, which should be located between your meter and your home. Turn the lever 90 degrees to shut the valve. Do not make any adjustments to the meter itself. If you tamper with your meter, you will be charged.

If you do not have a shut-off valve, contact DWA to turn your water off.

If you want to install a new control valve, contact DWA to shut your water off before the installation.

When is my meter read?

Meters are read once a month. Your meter is usually read about the same time each month. The read date is listed on each bill.

When is my bill due?

Your due date is printed on each bill that you receive. It is generally considered past due if it is not paid within 30 days of the meter read date.

I have a high bill. Is my meter broken?

Water meters actually run slower or not at all when they age or break. For most customers a high bill is a sign of a leak or excess water used for irrigation.

If you sign up for eBilling at myDWA.org you can look at your historical usage to determine if a bill is in line with that same month of previous years. If not, you should check your property for leaks using our step by step instructions.

When am I allowed to water?

Desert Water Agency customers are only permitted to water Monday, Wednesday and Friday before 7AM and after 7PM. The City of Palm Springs parks are also allowed to water Tuesday and Thursday before 7AM and after 7PM.

For more information, visit our restrictions page.

My water pressure is too low/high. Can DWA change it?

The water pressure that the Agency provides is based on two factors: the elevation of the reservoir that serves your property and the elevation of your property. It is not something DWA changes. If your pressure is too high, you can install a pressure regulator on your home to reduce the pressure.

To learn more about pressure in our system, visit our water pressure page.

Why does my water look cloudy when it comes out of the tap?

In order to get water to your home, DWA has a pressurized system. The cloudy appearance is simply air bubbles. If you let the water sit for 30-60 seconds, you should see the bubbles rise from the bottom to the top of the glass and dissipate.

Why does our water cause white buildup on faucets, glasses, etc?

Most of the water we serve is high mineral content - some people refer to it as hard water. This is typical for systems that rely on groundwater. Many of the minerals in the water are things you would find in vitamins. The white buildup you see is likely calcium and/or magnesium. It can usually be removed with vinegar.

View our water quality report for more information.

How can I apply for a job?

You can visit our careers page for information about current openings.

We always accept applications for the following positions:

- Account clerk/telephone operator (office/clerical)
- Meter reader (field customer service)
- Water service worker (construction labor)

DWA keeps applications on file for one year. Applicants will not hear from DWA unless they are submitting for a position that is actively being recruited/is open.

Please do not call our office about job inquiries. Our Human Resources Manager's email address is This email address is being protected from spambots. You need JavaScript enabled to view it..

When does DWA's Board of Directors meet?

The Board of Directors has meetings scheduled the first and third Tuesday of every month at 8AM at our offices (1200 Gene Autry Trail in Palm Springs). Check our calendar for meeting materials and notices.

These meetings are open to all members of the public.

How do I report water waste?

There are several ways to report waste:

  • Call our office at 760-323-4971 during or after business hours
DWA does not share information about the person making the report to those that are reported.

If you see water coming up from the asphalt, please contact DWA as there may be a pipeline leak that we need to repair.

Does DWA offer rebates and incentives?

Yes! Desert Water Agency offers a variety of rebates, incentives and conservation coupons.

Learn more by visiting our rebates and incentives page.

I have a leak at my house, whose responsibility is it?

Everything from the street to your meter is maintained by Desert Water Agency. From the other side of the meter, all piping and irrigation material is the customer or property owner's responsibility.

DWA cannot refund or reimburse customers for water used inadvertently due to leaks. As a not-for-profit public agency, we have to recover our costs.