Desert Water Agency is monitoring the COVID-19 situation closely. The tap water at your homes is a safe and reliable option that we provide even under stay at home orders. You can continue to drink, cook with and use tap water as you have in the past.
COVID-19 (Coronavirus) FAQs
Is it safe to drink tap water?
Some people prefer to use a sink, fridge or pitcher filter for their tap water.
What if I can't pay my bill?
If you've been financially impacted by COVID-19, you can also apply for a water bill credit at www.dwa.org/h2o
During this time, the Agency will also not charge late fees. We are absorbing all of the processing fees for payments by phone and online credit card payments.
Is DWA open?
Visit www.dwa.org/pay for all your payment options.
Why are DWA crews still working if there is a stay at home order?
Our crews are working in some areas to replace old water service lines that are in danger of catastrophic failure. This work requires limited water outages (30 minutes to two hours) but prevents significant multi-hour outages, massive water loss, emergency overtime costs, etc.
We are not delaying this work because of the risk it poses to people having reliable access to tap water for drinking, hand washing, etc.
Will stay at home orders disrupt water service?
Can the Coronavirus be transmitted through drinking water supplies?
The World Health Organization recently put out a report that emphasizes the effectiveness of this treatment in safeguarding against transmission of COVID-19. The CDC also indicated COVID-19 has not been found in drinking water.
Additionally, the vast majority of the drinking water we deliver comes from beneath the ground directly into our pipeline system. It is not exposed to people until you open your faucet. Likewise, the stream water we use is disinfected with both chlorine and ultraviolet light.
Do I need to stockpile bottled water?
What if I run out of toilet paper - can I flush wipes?
- toilet paper
I’m getting ready to re-open. How do I ensure the water in my building is safe?
More resources on COVID-19
World Health Organization report on drinking tap water
Centers for Disease Control and Prevention (CDC) information on Coronavirus
California Department of Public Health information
RIverside County Department of Public Health information
Palm Springs information
Cathedral City information
Desert Hot Springs information
Desert Water Agency's Help2Others customer assistance program
SoCalGas Co. customer assistance programs
Southern California Edison bill assistance programs
United Way of the Desert and Lift to Rise economic and support program