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DWA's lobby is currently closed to the public. We encourage all customers to pay their bill electronically or by phone. We have assistance for those in need - please see the "Get Help" section on the home page.

El vestíbulo de DWA esta cerrado actualmente al publico. Recomendamos que paguen su cuenta electronicamente o por telefono. Tenemos asistencia para aquellos que necesiten – por favor vea la sección ‘consigue ayuda’ en la página de inicio.

     

Get Help     COVID-19     Pay My Bill

COVID-19

Desert Water Agency is monitoring the COVID-19 situation closely. The tap water at your homes is a safe and reliable option that we provide even under stay at home orders. You can continue to drink, cook with and use tap water as you have in the past. 

 APPLY HERE button Financial asssistance is available for those financially impacted by COVID-19.

COVID-19 (Coronavirus) FAQs

Is it safe to drink tap water?

Yes. The virus has no impact on the quality of tap water. DWA tests water on a daily basis to ensure it meets the state’s rigorous drinking water standards, which are some of the toughest in the world. Water quality information is detailed in our Water Quality Report, which can be found at www.dwa.org/wqr.

Some people prefer to use a sink, fridge or pitcher filter for their tap water.

What if I can't pay my bill?

On May 5, Desert Water Agency's Board of Directors voted unanimously to continue suspending water shut offs through mid-July. No customer will have their water turned off for non-payment during this time.

If you've been financially impacted by COVID-19, you can also apply for a water bill credit at www.dwa.org/h2o

During this time, the Agency will also not charge late fees. We are absorbing all of the processing fees for payments by phone and online credit card payments.

Is DWA open?

Our office is closed to the public at this time but our team is still here to help. Call 760-323-4971 with any questions or concerns. Additionally, our Board of Directors voted unanimously to absorb all fees to pay by phone or online with your credit card.

Visit www.dwa.org/pay for all your payment options.

Why are DWA crews still working if there is a stay at home order?

Desert Water Agency crews perform essential services. Our crews work to maintain at least six feet of distance between each other and the public whenever physically possible.

Our crews are working in some areas to replace old water service lines that are in danger of catastrophic failure. This work requires limited water outages (30 minutes to two hours) but prevents significant multi-hour outages, massive water loss, emergency overtime costs, etc.

We are not delaying this work because of the risk it poses to people having reliable access to tap water for drinking, hand washing, etc.

Will stay at home orders disrupt water service?

No. Most of our facilities can be operated remotely and public water agency employees are disaster service workers. Desert Water Agency employees have satellite and radio communication capabilities and special access to our facilities to allow for critical services during emergencies.

Can the Coronavirus be transmitted through drinking water supplies?

Desert Water Agency treats its drinking water with chlorine to remove any contaminants and disinfect the water system.

The World Health Organization recently put out a report that emphasizes the effectiveness of this treatment in safeguarding against transmission of COVID-19. The CDC also indicated COVID-19 has not been found in drinking water.

Additionally, the vast majority of the drinking water we deliver comes from beneath the ground directly into our pipeline system. It is not exposed to people until you open your faucet. Likewise, the stream water we use is disinfected with both chlorine and ultraviolet light.

Do I need to stockpile bottled water?

No. While it is always a good idea to have some stored water as part of an emergency supply kit in case of earthquakes, tap water is safe for everyday uses like drinking, cooking and hygiene. It is also reliable and less expensive than bottled water. Some people prefer to use a sink, fridge or pitcher filter for their tap water.

What if I run out of toilet paper - can I flush wipes?

No. You should ONLY flush:
  1. #1
  2. #2
  3. toilet paper
All other items ("flushable" wipes, tampons, cloth, floss, hair, etc) should go into the trash can.

I’m getting ready to re-open. How do I ensure the water in my building is safe?

Buildings that have been vacant need to flush water when they return to operation. Water should run from every fixture for five to ten minutes. This clears that water out that has been sitting stagnant in pipes on private property and brings in the clean water that is in the public system. People can collect some of the water being flushed to use on landscaping or to put in the toilet tank. It should not be used for household purposes or to put into the pool.

More resources on COVID-19

World Health Organization report on drinking tap water

Centers for Disease Control and Prevention (CDC) information on Coronavirus

California Department of Public Health information 

RIverside County Department of Public Health information 

Palm Springs information 

Cathedral City information

Desert Hot Springs information 

Desert Water Agency's Help2Others customer assistance program

SoCalGas Co. customer assistance programs

Southern California Edison bill assistance programs 

United Way of the Desert and Lift to Rise economic and support program

 


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