Desert Water Agency is monitoring the COVID-19 situation closely. The tap water at your homes is a safe and reliable option that we provide even under stay at home orders. You can continue to drink, cook with and use tap water as you have in the past.
COVID-19 (Coronavirus) FAQs
Is DWA open?
Visit www.dwa.org/pay for all your payment options.
Why are DWA crews still working if there is a stay at home order?
Our crews are working in some areas to replace old water service lines that are in danger of catastrophic failure. This work requires limited water outages (30 minutes to two hours) but prevents significant multi-hour outages, massive water loss, emergency overtime costs, etc.
We are not delaying this work because of the risk it poses to people having reliable access to tap water for drinking, hand washing, etc.
Will stay at home orders disrupt water service?
Is it safe to drink tap water?
Some people prefer to use a sink, fridge or pitcher filter for their tap water.
Can the Coronavirus be transmitted through drinking water supplies?
The World Health Organization recently put out a report that emphasizes the effectiveness of this treatment in safeguarding against transmission of COVID-19. The CDC also indicated COVID-19 has not been found in drinking water.
Additionally, the vast majority of the drinking water we deliver comes from beneath the ground directly into our pipeline system. It is not exposed to people until you open your faucet. Likewise, the stream water we use is disinfected with both chlorine and ultraviolet light.
What if I can't pay my bill?
During this time, the Agency will also not charge late fees. We are absorbing all of the processing fees for payments by phone and online credit card payments.
Do I need to stockpile bottled water?
Are DWA events canceled?
What if I run out of toilet paper - can I flush wipes?
- toilet paper
More resources on COVID-19
World Health Organization report on drinking tap water
Centers for Disease Control and Prevention (CDC) information on Coronavirus
California Department of Public Health information
RIverside County Department of Public Health information
Palm Springs information
Cathedral City information
Desert Hot Springs information