Frequently Asked Questions
Why is hot water coming out even if I turn the cold spigot?
To help, you can run water at your sink for about a minute to clear the water from your home's plumbing, which is probably warmer than the water in our system. You can also put a pitcher in the refrigerator for drinking.
Why did my bill recently go up?
If your usage is higher than in the past, you may also want to check for leaks.
What is eBilling?
To sign up for DWA’s eBilling, visit www.myDWA.org.
To learn more about our payment options, click here.
When is my bill due?
Where is my water meter?
Many customers also have a control valve that they can use to shut the water off, if needed.
How do I turn my water off for a repair?
If you do not have a shut-off valve, contact DWA to turn your water off.
If you want to install a new control valve, contact DWA to shut your water off before the installation.
When is my meter read?
I have a high bill. Is my meter broken?
If you sign up for eBilling at myDWA.org you can look at your historical usage to determine if a bill is in line with that same month of previous years. If not, you should check your property for leaks using our step by step instructions or helpful leak check video.
Why am I being charged a $25 late fee?
You may want to consider signing up for autopay to avoid late fees. If you're a customer with a good record of on-time payments, we may be able to waive the fee one time. Please call our office, 760-323-4971.
When am I allowed to water?
While there is no watering schedule, DWA will still issue citations for water waste observed by our team. Waste includes watering so much it runs off of landscape area, washing down sidewalks/driveways/patios, watering during rain, etc.For more information, visit our restrictions page.
My water pressure is too low/high. Can DWA change it?
Why does my water look cloudy when it comes out of the tap?
Why does sand come out when I turn on hot water?
Why does our water cause white buildup on faucets, glasses, etc?
View our water quality report for more information or the Water Research Center's informational page on water hardness .
How can I apply for a job?
We always accept applications for the following positions:
- Account clerk/telephone operator (office/clerical)
- Meter reader (field customer service)
- Water service worker (construction labor)
DWA keeps applications on file for one year. Applicants will not hear from DWA unless they are submitting for a position that is actively being recruited/is open.
When does DWA's Board of Directors meet?
These meetings are open to all members of the public.
How do I report water waste?
- Use the water waste form on our website
- Call our office at 760-323-4971 during or after business hours
DWA does not share information about the person making the report to those that are reported.
If you see water coming up from the asphalt, please contact DWA as there may be a pipeline leak that we need to repair.
Does DWA offer rebates and incentives?
Learn more by visiting our rebates and incentives page.
I have a leak at my house, whose responsibility is it?
DWA cannot refund or reimburse customers for water used inadvertently due to leaks. As a not-for-profit public agency, we have to recover our costs.